In most cases, the message details provide sufficient troubleshooting information to identify the root cause. The message details provide information about the exact cause of the alert. Identify the health set name and the server name in the alert. If the issue does exist, perform the appropriate recovery actions outlined in the following sections. Therefore, when you receive an alert that specifies that the health set is unhealthy, first verify that the issue still exists. It's possible that the service recovered after it issued the alert. The Domain Controllers are not responding.The Information Store is not responding.The user's database is not mounted, or the Information Store is inaccessible for that mailbox.The monitoring account credentials are incorrect.The CAS is experiencing networking issues, and it can't connect to the Mailbox server or the Domain Controller.The Outlook Web App application pool that's hosted on the monitored Client Access server (CAS) is not responding, or the application pool that's hosted on the Mailbox server is not responding.The following are some of the more common reasons: Probeįor more information about probes and monitors, see Server health and performance.
The Outlook Web App service is monitored by using the following probes and monitors. If you receive an alert that specifies that Outlook Web App is unhealthy, this indicates an issue that may prevent users from accessing their mailboxes by using Outlook Web App. The Outlook Web App (OWA) health set monitors the overall health of the Outlook Web App service.
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